FAQ

Frequently Asked Questions

Q – How long will my order take to be delivered?

A – Your order will be delivered as per your chosen method.

Express – 1 to 2 days

Standard – 3 to 5 days

International – 1 to 7 days

 

Q – How long do I have to wait for my refund?

A – Your refund will be processed as soon as we receive the goods back into our warehouse. The card that you purchased the items on will receive the refund within 3/4 working days.

 

Q – Can I order over the phone if an item is out of stock online?

A – Unfortunately we are unable to accept orders by telephone or e-mail. We therefore ask that you order your desired items only by way of the ordering procedure on the <BRAND NAME> online store.

 

Q – Can I return an item I have bought online to my local retailer?

A – No, sorry you can only return the item back to us at the online store. You can find full details of how to do this in the return information

 

Q – Which payment options do you accept? 

We accept the following forms of payment

A - Visa debit, MasterCard debit and all major credit cards. We do not accept electron or American Express

 

Q – My order has failed but I think I have been charged what I do?

A – Please contact us as soon as possible either:

by email                      

customerservices@shop.jaguar.co.uk

or 

customerservices@shop.landrover.co.uk

or by Telephone          

Jaguar UK:                  0800 096 0474

Land Rover UK:           0800 096 0493

International:                +44 (0) 1926 691 791

 

Q - How secure is my personal data?

A - Please refer to our privacy policy

 

Q - How can I find out whether my order has been placed?

A - As soon as we have received your order, confirmation will be sent to the email address you provided us with. Generally the information will be with you within a few minutes.

 

Q - Which browser is best to take a look at the online shop?

A – We would always advise using the most up to date browsers such as Google Chrome, Microsoft Internet Explorer and Safari. For mobile devices and smart phones we suggest Android and Apple IOS