Jaguar Land Rover Privacy Policy

When you visit our websites, read, click or download information, and receive emailed information from us (e.g. brochures) in response to your requests, we will obtain some information via automated means from or about your device, and about how you use our website. We may also use pixel-tags and cookies that may transfer to the cookie file of your device, depending on the nature of your device. More information about these is set out below. This information helps us so we can improve our site for all our visitors and helps us make ongoing improvements so that the information on our pages can be updated and remains relevant and useful to you.


Device Data

Device data that our websites collect include:

  • technical information, your internet domain name (this might be your internet service provider, for example, BT, Sky, TalkTalk or your place of work), and internet protocol (IP) address used to connect your device to the internet, your login information, browser type and version, (e.g. Google Chrome, Microsoft Edge, Mozilla Firefox), [your device type], time zone setting, browser plug-in types and versions, operating system (e.g. Windows 10, macOS) and platform;
  • information about your visit (including the full Uniform Resource Locators (URL) clickstream to, through and from our websites (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages, How many and which pages you visit during a 'session' on our site and how long you were on the site, and page interaction information (such as scrolling, clicks and mouse-overs).
  • We may receive information about you if you use any of the other websites we operate or services we provide. We work with third parties (including for example business partners, sub-contractors in technical, payment and delivery services, fraud and authentication support service providers, advertising networks, analytics providers and search information providers, credit reference agencies), and may receive information about you from them.

Pixel-Tags

We may use "pixel tags," which are small graphic files that allow us to monitor the use of our websites. A pixel tag can collect information such as the IP (Internet Protocol) address of the computer that downloaded the page on which the tag appears; the URL (Uniform Resource Locator) of the page on which the pixel tag appears; the time the page containing the pixel tag was viewed; the type of browser that fetched the pixel tag; and the identification number of any cookie on the computer previously placed by that server. When corresponding with you via HTML capable e-mail, we may use "format sensing" technology, which allows pixel tags to let us know whether you received and opened our e-mail.

Cookies

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly - most major websites use cookies. Cookies alone cannot be used to identify you.

A cookie will typically contain the name of the domain from which the cookie has come; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.

Two types of cookies are used on this website:

  • Session Cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site. 
  • Persistent Cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).

How cookies are used on this site and what information is collected.


Session Cookies are used:

  • To allow you to carry information across pages of our site and avoid having to re-enter information. 
  • Within registration to allow you to access stored information.

Persistent Cookies are used:

  • To help us recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to our website.
  • To allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

To learn more about cookies in general and how to manage them, visit www.aboutcookies.org

Web Beacons

Some of our Web pages may contain electronic images known as Web Beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web Beacons collect only limited information which includes a cookie number; time and date of a page view; and a description of the page on which the Web Beacon resides. We may also carry Web Beacons placed by third party advertisers. These Beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Here's a list of the main cookies we use, and what we use them for.

Magento 2 cookies  
Name Description
CART The association with the customer's shopping cart.
CATEGORY_INFO Stores the category info on the page to load pages faster.
COMPARE The items in the customer's Compare Products list.
CUSTOMER An encrypted version of the shopper's customer ID.
CUSTOMER_AUTH Indicates if the customer are currently logged in to the store.
CUSTOMER_INFO An encrypted version of the shopper's customer group.
EXTERNAL_NO_CACHE Indicates if caching is disabled or enabled.
FRONTEND The customer's session ID.
GUEST-VIEW Determines if guests can edit their orders.
LAST_CATEGORY The last category visited by the shopper.
LAST_PRODUCT The most recent product viewed by the shopper.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates if the cache can be used to store information.
PERSISTENT_SHOPPING_CART A link to information about the shopper's cart and viewing history.
RECENTLYCOMPARED Items recently compared b the shopper.
STF Information on products the shopper has emailed to friends.
STORE The store view or language chosen by the shopper.
USER_ALLOWED_SAVE_COOKIE Indicates if the shopper allows cookies to be saved.
VIEWED_PRODUCT_IDS The products recently viewed by the shopper.
WISHLIST An encrypted list of products added to the shopper's wishlist.
WISHLIST_CNT The number of items in the shopper's wishlist.
X-Magento-Vary Content cache cookie
private_content_version The content version
cmTPSet This cookie is used to collect information about your browser, screen resolution, etc to optimise on-site design
form_key Stores randomly generated key used to prevent forged requests.
section_data_ids Stores reference to local storage keys to invalidate
mage-messages Session notification messages
mage-banners-cache-storage Facilitates caching of content on the browser to make pages load faster.
mage-cache-storage Facilitates caching of content on the browser to make pages load faster.
mage-cache-storage-section-invalidation Facilitates caching of content on the browser to make pages load faster.
mage-translation-file-version Facilitates translation of content to other languages.
mage-translation-storage Facilitates translation of content to other languages.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.

Application specific cookies  
Name Description
eswForceGuestRedirect Used to determine, if customer can be redirected to eShopWorld checkout.

Google Analytics cookies  
Name Description
__utma Distinguishes shoppers and sessions. This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics.
__utmt Used to throttle request rate.
__utmb Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics.
_utmz Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics.
__utmv Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics.
_utmc Determines if the shopper is in a new session/visit.
_ga Google analytics
_gat_UA-42467856-1 Google analytics
_gid Google analytics

PCA cookies  
Name Description
PostcodeAnywhere.PermanentCookie Contains settings used between sessions including auto-login data
PostcodeAnywhere.ContactSessionCookie Contains settings used in this session including your authentication status, session source (e.g. a search engine)
PostcodeAnywhere.LoginCookie Contains settings used in this session including your authentication status, session source (e.g. a search engine)
__hssc Keeps track of HubSpot sessions
__hssrc Used by HubSpot to check if new session is initialized
__hstc Used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.
_ga Used by Google Analytics
_gid  
cookienotification Contains settings whether cookie notifications have been made
hubspotutk This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts.

Hotjar cookies  
Name Description
_hjClosedSurveyInvites Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgets Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSample Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

misc cookies  
Name Description
90401137_login Reference for data.landrover.co.uk
90401137_reset Reference for data.landrover.co.uk
51300000|SHOP-UK_login Reference for data.jaguar.co.uk
51300000|SHOP-UK_reset Reference for data.jaguar.co.uk
TestSess3 Holds the dealer name if the user visits Dealer.jaguar.com
gs_u_{GSN-ID} Go Squared Analytics cookie, used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing gs_u_GSN cookie exists. The cookie is updated every time data is sent to GoSquared.
psyma_participation Stores users preference in participation of the Psyma research survey
Media Innovation Group Appnexus These various online ad tracking cookies help us show you online adverts relevant to you. They track the adverts you have seen, those you have clicked on, and the pages you have visited on our site afterwards.
Psyma psyma_participation
Addthis Stores users preference in participation of the Psyma research survey.
__atuvc These cookies are used in recording user sharing and social activity and to help publishers know approximately where people sharing information are located.
__atuvs For more information you can visit:www.addthis.com/
_ceir, is_returning Track whether a visitor has visited the site before
_CEFT Store page variants assigned to visitors for A/B performance testing
_ceg.s Track visitor sessions
_ceg.u Track visitors

Managing Cookies - Disabling, Enabling & Deleting Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled. Guideline instructions on how to check cookies are enabled follow below:

How to set and customise your cookie settings for the browser you are using

How to manage cookies in Internet Explorer:

Cookie settings in most versions of Internet Explorer can be found by clicking the tools option and then the privacy tab.

How to manage cookies in Microsoft Edge

Cookie settings in Microsoft Edge can be found by clicking the More option and then the Settings icon.

How to manage cookies in Firefox

Cookie settings in Firefox are managed in the Options window's Privacy panel. See Options window - Privacy Panel for information on these settings.

How to manage cookies in Chrome

Click on the spanner icon on the toolbar, select settings, click the under the bonnet tab, click on content settings in the privacy section.

How to manage cookies in Opera

You can manage cookies in Opera if you Click on settings, then Preferences, then Advanced and finally Cookies.

How to manage cookies in Safari

Choose Safari, then preferences and then click security. You should then be able to specify if and when Safari should accept cookies.

To manage cookies on your mobile phone

Please consult your manual or handbook.

Deleting cookies

You can easily delete any cookies that have been installed in the cookie folder of your browser. For example, if you are using Microsoft Windows Explorer:

  • Open 'Windows Explorer' 
  • Click on the 'Search' button on the tool bar 
  • Type "cookie" into the search box for 'Folders and Files'
  • Select 'My Computer' in the 'Look In' box 
  • Click 'Search Now' 
  • Double click on the folders that are found
  • 'Select' any cookie file 
  • Hit the 'Delete' button on your keyboard

If you are not using Microsoft Windows Explorer, then you should select "cookies" in the "Help" function for information on where to find your cookie folder.


Your Choices

You have some choices over whether or not this information is accessible from your device. For example, location data, depending on the nature of your device, may be configurable to turn on or off. Most mobile devices provide users with the ability to disable location services. Often, these controls are located in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.