Statutory Warranty Information

We at Jaguar Land Rover want you to be completely happy with your product. It has been designed and manufactured with as much care, attention to detail and quality control, as our vehicles.

 

1. What does the warranty and does not cover

Our warranties cover every type of malfunction or defect that may appear in your much loved Jaguar Land Rover product within 12 months of purchase.

 

  • All goods are subject to fair wear and tear such as plated finishes, stitching, material, leather, metal and plastic.
  • The guarantee excludes general wear and tear and damage caused by accident,
  • misuse or neglect, and does not cover the following:
    • Damage caused by faulty installation
    • Damage caused by not following the manufacturer's care instructions
    • Damage caused by inappropriate cleaning products or those of a corrosive and/or
    • abrasive nature (see user instructions)
    • The product being used for a purpose other than intended by the manufacturer.
    • The list is not exhaustible.
    • In the interests of continuous product improvement Jaguar Land Rover reserves the right to alter specification as necessary.

 

2. What is our standard period of coverage?

Our standard product warranty is valid for a period of 12 months from the date of purchase.

Your warranty may be transferred to another person in a onetime transfer. This transfer is to allow the purchase of gifts where the ownership of the product is passed from one person to another.

 

3. What you should do in the event of a warranty service?

We hope that our products bring you years of joy and satisfaction, however we appreciate things may go wrong. In the event that you find that our products require a warranty claim you should take the following steps:

a. Contact our Customer Services department by telephone, email or by post.

Jaguar Store

UK: 0800 096 0474
International: +44 (0) 1926 691 791
Email: customerservices@shop.jaguar.co.uk
Lines Open: Monday-Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed
Bank Public Holidays: Closed
Jaguar Shop
Web Retail Customer Services
Jaguar Land Rover Limited
DC1 Prologis Park
Ryton on Dunsmore
Oxford Road
Ryton on Dunsmore
Coventry
CV8 3EA

Land Rover Store

UK: 0800 096 0493
International: +44 (0) 1926 691 791
Email: customerservices@shop.jaguar.co.uk
Lines Open: Monday-Friday: 9am - 5pm
Saturday: Closed
Sunday: Closed
Bank Public Holidays: Closed
Land Rover Shop
Web Retail Customer Services
Jaguar Land Rover Limited
DC1 Prologis Park
Ryton on Dunsmore
Oxford Road
Ryton on Dunsmore
Coventry
CV8 3EA

General Information on Returns

Jaguar Land Rover Limited / Unipart
Webshop Returns
Bay 29
Unipart House
Garsington Road
Oxford
OX4 2PG
United Kingdom

b. Supply details of the warranty claim which include your personal details.

c. We shall arrange the return of the item at our cost.

d. You should include details of when and where you bought the product and a copy of your receipt or online order number.

e. You may be given a returns identification number, please include this number within the package and take not of this for your reference.

f. Retain the proof of postage/carrier return.

g. Subject to inspection and in line with our fair wear and tear policy above we will repair, replace or refund in line with what you may have requested at the time of contact with us.

 

4. What your warranty does not cover.

In addition to the conditions above, Jaguar Land Rover will not cover the following:

a. Labour charges

b. Consequential damages (the costs of repairing or replacing other property that is damaged when the warranted product fails

c. Incidental damages (the costs a consumer incurs in order to obtain warranty service, such as telephone charges, time lost from work, transportation costs, and the cost of renting a product temporarily to replace the warranted product).

 

This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state as well as country by country.